The front office is 1.5 months, 2-3 hrs in a day course, and includes the first representative of a hotel, resort, restaurant, or other hospitality business. This makes the front desk an important hub for activity. We train them in a way that they become a successful front-office employee in their future career.
- Introduction to hotel
- Origin of hotel
- Introduction of front office department
- Different sector of front office
- Organizational chart of front office
- Front office personals
- Responsibilities of front office staff
- Hotel rooms
- Front office communication
- Switchboard operators
- Internal department
- Front office information
- Types of PMS
- Common software options in a PMS
- Reservation
- Source of reservation
- Types of reservation
- Guest registration
- Pre-registration procedures
- Creating registration record
- Mode of payment
- Assigning an accommodation
- Departure processes
- Hotel safety and security
- Front office SOP’s
- Guest check-in process
- Guest check-out process
- Handling telephone
- Voucher and types
- Folios and types
- Briefing
- Front office terminology